Streamline your IT operations and managed services business by utilizing our suite of Remote Infrastructure Management (RIM) services to help you optimize your service delivery. Our goal is to help increase your margins and focus on strategic high margin, customer facing activities by offering a 24x7 Monitoring & Management service, dedicated engineers to offer an assist through our Agile Pods, hourly support for project work and a 24x7 Backup & Protection service. Have a peace of mind knowing that our Network Operations Centers are staffed with technology experts and that our Network Operations Centers are using safety and security based frameworks which will ensure consistent and quality in delivery anywhere.
A customer focused and visionary technology executive, Sandeep brings over a decade of experience in spearheading service development, execution and strategic planning in the Information Technology and Consulting industries.
At Flexis, he leads the overall strategy and direction of the company plus he focuses on seamless execution and cohesive team building across geographies. Prior to forming Flexis, Sandeep worked in management and consultant positions at Fujitsu, AT&T and VeriSign.
Sandeep has an MBA from Twente University, the Netherlands and Management Information Systems from State University of New York at Buffalo.
Manik is responsible for Service Delivery at Flexis. Manik’s responsibilities include Service Delivery Management, Customer Satisfaction, and New Service Introduction.
Manik’s team also has the responsibility to ensure and enforce Quality and Policy standards across the Flexis organization.
An experienced operations professional with more than a three decades of management experience. He has been with Flexis since its inception, he oversees administration and daily operations for our offshore delivery center in New Delhi, India. He is responsible for all customer engagements, client satisfaction, and service deliveries from globally distributed teams.
Prior to joining Flexis, he worked in a variety of management roles including managing over 350 employees for a major corporation in India. He has extensive experience in dealing with global businesses in US, UK and India.
Flexis NOC does not have access to customer data. Only to infrastructure through which data passes (e.g. switches, routers, servers). The NOC receives alerts that are being generated by monitoring software to indicate issues with availability and performance of infrastructure.
Although the NOC does not have access to customer data, there are still a number of security measures in place. The network architecture is designed to maintain secure communications to prevent attacks both from within and external to the organization. This includes multilayer security with physical security, hardware based firewall capabilities and encryption.
All transmissions between the workstations and our internal ticketing system are completely SSL encrypted to prevent internal interception of communications. Communications outside the NOC over the internet are HTTPS authenticated and encrypted. This design provides complete security and leverages port 443 in order to work seamlessly with most existing RMM vendors and their required firewall settings.
Flexis leverages authentication to customer systems as stored in the RMM platform. We do not need to store credentials inside of our NOC. We provide only appropriate levels of access to ensure system security when connecting to the customer’s network over the internet. We also perform background checks on all employees, audits to ensure security measures are being followed and tight security procedures allow us to meet our clients’ security requirements on an ongoing basis.
We are not a Security Operations Center (SOC), but we do provide monitoring and management of network devices to ensure performance and availability of switches, routers, firewalls and other supported network devices.