Troubleshooting and Remediation Capabilities
Utilize our fully managed service to troubleshoot and remotely remediate any of your problems on your managed devices. Remediation includes root cause analysis to ensure that Flexis doesn’t just treat the symptom, but rather identifies the underlying cause of the problem so that the issue is resolved permanently.
True Scalability
Instead of hiring, training and retaining additional expensive system administration staff, leverage the Flexis NOC team to make sure your systems are up and running at their peak efficiency and maintaining client satisfaction.
Increase Availability and Uptime
Anticipate, identify and resolve system issues quicker with greater visibility and accuracy our team.
Help Fill in Technology Skill Gaps
Choose from our deep bench of Level 1, 2 and 3 engineers certified across a wide array of technologies and platforms which include the following: Windows, Linux, MS SQL, MySQL, Networking, Backup, Database, Virtualization and Security.
Leverage Your Tools
Protect your investment by working with the existing monitoring tools you are already using and we can adapt to changing requirements as your needs evolve.
Remote Monitoring Tools
- Kaseya, N-able, Connectwise Auotmate (LabTech), Logicnow/Max, Nagios, Solarwinds, AEM and Ninja
Ticketing System
- Connectwise, Autotask, Zendesk or any other ticketing system you use
Strong SLA Delivery
- Our Service Level Agreements are clearly defined and our escalation procedures are based on ITIL processes. Our engineers are trained to meet and exceed the defined SLAs